Why is my offer not applied at checkout?

If you are having trouble with an offer or discount not being applied at checkout, there may be several reasons. Here is what you should check:

Are you logged in as a member?

To activate the offer, you need to be logged into your member account before going to checkout. Some offers are only available to members.

Have you accepted our membership terms?

To use the offers, you must have accepted our membership terms. You can do this by:

• Logging into your account

• Going to My Profile

• Finding the button to accept the terms if you haven’t done so already

If the terms are not accepted, the discount will not be activated—even if you are logged in.

Do you meet all the conditions for the offer?

Please check that:

• You’ve met the minimum purchase requirement for the offer.

• The products in your shopping bag are included in the promotion (some offers apply only to specific products or categories)

If you have checked all of the above and the offer is still not applied, please contact customer service and we will gladly help you.