How do I make a complaint about a used item?

If a product does not work as it should, you can make a complaint. Complaints should be made within a reasonable time. In order for us to process the case, our staff first need to inspect the product.

You can make a complaint in the following ways, depending on where the product was purchased:

Product purchased in store

Bring the product to any Lindex store, together with your receipt if you have it. Our staff will help assess the issue and advise on the next steps.

If you no longer have the receipt, we can assist you based on the product’s most recent price.

Product purchased online

1. Make a complaint in store (easiest option)

Bring the product and your receipt with you. You can find the receipt in your email or in the Lindex app under My orders. Our staff will help assess the issue and handle the complaint.

2. Prefer to return the item by post? 

Simply use the return label included in your parcel. Fill in the return form and clearly indicate which item you are returning and the reason for the complaint.

Once your complaint has been approved, we’ll refund you for the item.