Can I make a complaint without a receipt? You can make a complaint even if you no longer have the receipt. However, having a receipt is helpful, as it makes the process easier.If you have a receipt, the refund will be issued for the amount you originally paid for the item. If no receipt is available and the complaint is approved, the refund will be based on the item’s most recent selling price. Related articles What should I do if I receive a faulty or incorrect item? How do I return in a Lindex store? I haven’t received all the items in my order – what should I do? Can an item be transferred between stores? How do I exchange an item?