How long do I have to return an item? You have: 30 days return policy for unused items bought at full price 14 days return policy for sale items The return period is counted from the day you receive your order. Discounted items purchased during campaigns – for example, 25% off your purchase – are considered full-price items and are covered by the 30-day return policy. Only products that are directly marked down in the assortment are considered sale items. Related articles How do I make a return? What’s the cost for returning an item? How do I exchange an item? I don’t have my return form or return label – what should I do? How do I return items in a package offer, for example “3 for 2”?