How do I return an online edition item?

Online edition items are products that are only sold online and are not available in physical stores. This affects how exchanges and returns are handled.

How do I make a return?

Use the return label included in your parcel to send the item back, or return it at any of our stores. Once your return is approved, we’ll refund you for the item.

Can I exchange the size of an Online Edition item?

Since Online Edition items are not available in stores, we are unfortunately unable to offer a direct online exchange.

If you would like to exchange the size, you are welcome to visit one of our physical stores. Our staff can help you place an order for the correct size and transfer any discount from your original purchase.

What if I purchased the item with a discount (e.g. 25% promotion)?

If you need to exchange the size of an item purchased with a discount, you are welcome to visit one of our stores. When assisting you with ordering the correct size, our staff can also transfer the discount from your original purchase.