Order & Delivery
Order
- Can I cancel my order?
- Can I change, add or remove an item in my order?
- How do I know that my order is confirmed?
- Where can I find the receipt for my online order?
- Why is my item out of stock in the shopping bag when I’m about to place my order?
- Why do I get a message saying that one of my items has been discarded?
Payment
- Which are the different payment methods?
- What payment options do I have when I choose Klarna?
- Can I pay my order with PayPal?
- About Klarna
- Why do I get declined when I try to use Klarna as a payment method?
- How is my invoice sent?
Gift card
- How long is my gift card valid for?
- My gift card has expired, can I extend the expiry period?
- Do I have to keep my gift card until my order has been sent from the warehouse?
- What do I do if I have lost my gift card?
- What is the difference between a gift card and a merchant card?
- Can I use my gift card online?
Delivery
- Which delivery methods can I choose and what does it cost?
- How do I know my order has been shipped?
- Can I change the delivery address?
- How long is the delivery time?
- Where is my parcel?
- We currently have longer delivery times