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Order & Delivery




Order

  • Where can I find the receipt for my online order?
  • Am I able to cancel my order after it is confirmed?
  • How do I know my order has been shipped?
  • Can I change pick-up point?
  • Can I change, add or remove an item in my order?
  • Why is my item out of stock in the shopping bag when I’m about to place my order?
See all 14 articles

Payment

  • Which are the different payment methods?
  • What’s the maximum order value?

Gift card

  • How long is my gift card valid for?
  • My gift card has expired, can I extend the expiry period?
  • Do I have to keep my gift card until my order has been sent from the warehouse?
  • What do I do if I have lost my gift card?
  • What is the difference between a gift card and a merchant card?
  • Can I use my gift card online?
See all 9 articles

Delivery

  • Which delivery methods can I choose and what does it cost?
  • How long is the delivery time?
  • Where is my parcel?
  • Can I change the delivery address?
  • I have not received all the items I have ordered, what do I do?
  • How will my package be delivered?
See all 9 articles
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