Order & Delivery
Order
- Where can I find the receipt for my online order?
- Am I able to cancel my order after it is confirmed?
- How do I know my order has been shipped?
- Can I change pick-up point?
- Can I change, add or remove an item in my order?
- Why is my item out of stock in the shopping bag when I’m about to place my order?
Payment
Gift card
- How long is my gift card valid for?
- My gift card has expired, can I extend the expiry period?
- Do I have to keep my gift card until my order has been sent from the warehouse?
- What do I do if I have lost my gift card?
- What is the difference between a gift card and a merchant card?
- Can I use my gift card online?
Delivery
- Which delivery methods can I choose and what does it cost?
- How long is the delivery time?
- Where is my parcel?
- Can I change the delivery address?
- I have not received all the items I have ordered, what do I do?
- How will my package be delivered?