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Order & Delivery




Order

  • Can I cancel my order?
  • Can I change, add or remove an item in my order?
  • How do I know that my order is confirmed?
  • Where can I find the receipt for my online order?
  • Why is my item out of stock in the shopping bag when I’m about to place my order?
  • Why do I get a message saying that one of my items has been discarded?
See all 10 articles

Payment

  • Which are the different payment methods?
  • What payment options do I have when I choose Klarna?
  • Can I pay my order with PayPal?
  • About Klarna
  • Why do I get declined when I try to use Klarna as a payment method?
  • How is my invoice sent?
See all 7 articles

Gift card

  • How long is my gift card valid for?
  • My gift card has expired, can I extend the expiry period?
  • Do I have to keep my gift card until my order has been sent from the warehouse?
  • What do I do if I have lost my gift card?
  • What is the difference between a gift card and a merchant card?
  • Can I use my gift card online?
See all 9 articles

Delivery

  • Which delivery methods can I choose and what does it cost?
  • How do I know my order has been shipped?
  • Can I change the delivery address?
  • How long is the delivery time?
  • Where is my parcel?
  • We currently have longer delivery times
See all 13 articles
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